• Tele-Doral

    787-749-7000
    877-D.DORAL1
    877-336-7251
  • Doral Bank

    787-749-7000
  • Doral Mortgage

    787-751-2266
  • Doral Insurance

    787-474-6160


Written notices of error and written requests for information – Exclusive Address


Should you wish to make a written notice of error or written request for information about your mortgage loan, please write to:

Customer Services-Error Notice / Information Request
PO Box 70308
San Juan, PR 00936-8308


or by email to: doralcustomercare@doralbank.com



Executive Complaints


In case you are not satisfied with the resolution to your requests, claim, complaint or dispute, you can contact Doral Bank at one of the options below to escalate your complaint to the Executive Office.


Once your complaint is received, a Doral Bank associate will:

  • Send you an acknowledgement (mail, fax, email) within 3 days with an expected resolution date
  • Will contact you to discuss the details if required.
  • Resolve the claim / complaint / dispute within 15 days and send you the resolution details
  • In case the claim / complaint / dispute cannot be resolved within 15 days
    • Will send you an extension letter explaining the reason for extension
    • Will resolve the complaint / claim / dispute within 30 days of receipt.


  • Credit Card

    PO BOX 71306
    SAN JUAN, PR
    00936-8406

    787-749-7000
  • Auto Leasing

    PO BOX 70308
    SAN JUAN, PR
    00936-8308

    787-749-7000
  • Personal Loans

    PO BOX 363814
    SAN JUAN, PR
    00936-3814

    787-749-7000
  • Mortgages

    PO BOX 71529
    SAN JUAN, PR
    00936-8629

    787-749-7000
  • Insurance

    PO BOX 71318
    SAN JUAN, PR
    00936-8418

    787-474-6160

We are always available to answer your questions. Please call us at 787-749-7000 or at 1-877-d.doral1 (336-7251) to either perform transactions or just inquire about your account activity.

 
The insurance products are not a deposit, not insured by the FDIC, not insured by any Federal Government Agency, not guaranteed by the bank or an affiliate, and may go down in value. ©2014 Doral Financial Corporation. All Rights Reserved.